Guest Post: Interview with a Heckler

Originally posted on Vital Speeches of the Day.
By David Murray

"Hecklers are vandals" was the headline of yesterday's post on my personal blog, Writing Boots.

I was taking on Zoe Nicholson, a lifelong political activist who had objected on her Facebook page to the Bernie Sanders campaign's anti-heckling tactics. When Sanders is giving a speech and hecklers start chanting, "Black Lives Matter," Sanders backers are instructed to overwhelm the hecklers by chanting, "We Stand Together."

"Maddening," said Nicholson on Facebook. "All hecklers want is a voice and the issues prioritized. Shouting down is making them voiceless. That is the real message."

Aside from questioning a heckler's right to complain about being heckled back, I questioned—partly in defense of my fine-feathered speechwriting friends who work too hard on speeches to have them shouted down!—the effectiveness of heckling, and whether it's worth the social cost:

At best, it may alert some people to the idea that there are people who think, for instance, that George W. Bush or Barack Obama is a baby killer. But if you didn't know in the first place that people felt that way, you're probably not inclined to read further, because you never were a big reader in the first place. 

Mostly, heckling just makes everyone embarrassed and sad, that people feel desperate or disrespectful enough to vandalize a community gathering, and destroy an attempt at communication.

Happily, the heckler Nicholson responded in defense of heckling, writing, in part:

I am pleased that you quoted me and perfectly too. I am a real fan of heckling, personally. I began it with George Wallace in regards to civil rights and the Vietnam War. My teacher is Alice Paul, who learned it from Emmeline Pankhurst. 

To really understand the organic effect of heckling you have to have the mission of pointing out to those in power that they need to prioritize the issues. For example, Senator Sanders was talking about the distribution of wealth and the hecklers wanted him to update his position on Black Lives Matter. It was not, 1) that he is a racist, 2) that his work in the 60s was ignored, or 3) redistribution of wealth is not important. And, the fact is—within 2 days his campaign did put out a NEW set of positions on the issues of the day. No matter how it appears—the fact is that it works. 

I heckled POTUS on the repeal of DADT. I was chanted down and escorted out by the Secret Service. BUT President Obama prioritized and set a committee in place to investigate the effects on the armed forces should they allow LGB to openly serve. Obviously it was repealed. 

It is the work of the militants to break convention. Heckling is a tried and true tool. But if you measure it on how the moderates react—it looks like rude immature shouting. However, the approval of the moderates is not the goal.... 

BTW—I just read that "Bernie rally tonight in LA opened with a woman giving a speech about Black Lives Matter. The cheers from the crowd were insane." Well done!

I thanked Nicholson for her thoughtful response and added that "even if I don't necessarily buy your implied direct connection between your heckling and the repeal of DADT," her points were well taken.

Speechwriter—O megaphone for power!—how do you respond?

David Murray is executive director of the Professional Speechwriters Association. He's also editor of Vital Speeches of the Day magazine.

Your Speechwriter: An Operator’s Manual

by David Murray
This post originally appeared on The Strategist via PRSA

[ikon images/corbis]

As far as PR positions go, the speechwriter probably has one of the most interesting (and borderline absurd) jobs. One describes his marching orders from the CEO as: “Write down my thoughts as if I had them.”

Until recently, this group didn’t have a formal forum to share what they do. But with the advent of the Professional Speechwriters Association (PSA) this past winter, we can now look into the realities of this position, thanks to the recently released results of its first-ever membership survey. The survey yielded insights about modern speechwriters that their managers and colleagues might find useful, as they try to coax sustainable excellence from this peculiar, but potentially powerful PR position.

The first thing to know about speechwriters is that many of them prefer to be referred to as something else. In fact, an argument broke out among the delegates at the first World Conference of the PSA about this point:

“The term ‘speechwriter’ is limiting,” someone said, questioning the wisdom of the name of the new association. One suggestion was to call it the “Leadership Communication Association,” in order to acknowledge the broader role that so many speechwriters have: building thought leadership platforms, crafting executive messages for many media and coaching executives through various communication opportunities.

But other speechwriters rose to the defense of the old term. One person said it’s useful because “it fences me off” from others in the organization who would water the job down with other duties. A self-proclaimed “speechwriter” is a kind of brand that “excites people,” as opposed to broader but blander descriptors such as “executive communicator.”

Don’t hide your speechwriter

The PSA survey revealed that speechwriters are older, more likely to be male, better educated, and better paid than their colleagues in public relations. The typical speechwriter is a 51-year-old man with a master’s degree. More than half of the speechwriters surveyed make more than $100,000 annually, with 23 percent pulling in more than $150,000 (and half of those making more than $200,000).

Speechwriters are also more likely than their well-coiffed PR colleagues to be unkempt, unruly, unconventional—or all of the above. But do not punish them for this. Every organization should have one person who is deeply—and perhaps even a little single-mindedly—devoted to helping the leader articulate the organization’s point of view as compellingly as possible.

Most leaders know this and will tolerate—and sometimes embrace—a little eccentricity in a person who helps them sound, look, and feel better in front of important audiences.


Help out your speechwriter

Even with the best client-speechwriter chemistry—JFK called his speechwriter Ted Sorensen “my intellectual blood bank”—the speechwriter struggles to get sufficient access to achieve a real mind-meld with the boss.

Now add the litany of common troubles that PSA members listed in the survey: solitude, short deadlines, slow workflows, lawyers, and indifference.

Speechwriters resent clients who “don’t care about content”—and bureaucrats who care too much: “I have to contend with constant micromanaging by people who see risk lurking in every corner and are afraid of letting the CEO take any kind of position,” one survey participant said. “They also have no feel for what constitutes good writing, yet exert a huge influence over the process.”

A PR manager should not be one of those risk-averse bureaucrats. And when the lawyers or the HR staff or the compliance people start sucking the life from a piece of leadership communication, fight valiantly on your speechwriter’s behalf.

Even if you don’t win, your speechwriter will appreciate having an ally instead of one more institutional enemy.


Know what makes your speechwriter happy

Asked what they like most about their work, speechwriters said “shaping public debates,” “finding and telling stories,” “intellectual and creative challenge and reward,” “the variety of topics and amazing people that I get to work with” and “the silent hours when I, through writing, try to understand and share something important.”

Speechwriters are like snowflakes; some succeed precisely because they’re CEO whisperers. But many of the ones worth keeping around are the oddest and most difficult to please. They have razor intellects, a restless curiosity and healthy—if not slightly obese—egos.

But remember, lots of speechwriters are older. So they know by now that life in leadership communication will not lay itself neatly before them. So if they can see that they are achieving something significant with their work, if they can be intellectually stimulated, if they feel that someone, somewhere in the organization believes that the corporate strategy can be advanced by articulate rhetoric and communication, they will stick around and keep giving their best, despite it all.

Thirty years ago, a corporate speechwriter wrote, “No one is recording these speeches. There are no books of them that readers save and treasure. Our files will be tossed on the scrap heap when we leave or retire. But we have been sitting at a typewriter making land, a sea, a sky, burning words. That’s enough. It is more than most have.”

In the end, it’s all your speechwriter requires. That, and a salary somewhere in the low six figures.

But in exchange for helping your organization’s top leadership communicate compellingly, is that too much to ask?

Guest Post: Speechwriting never goes out of style

by David Murray

Tonight's the State of the Union Address, and today is the one day of the year when professional speechwriters emerge into the sunlight of cable news punditry, to bask for a day in their own importance as shapers of policy, articulators of arguments and supporters of leaders. And everyone vaguely wonders, "What kind of people are these, anyway?"

Today I'm here to answer that question, perhaps as authoritatively as it's ever been answered, with the results of the first survey of the global speechwriting profession.

First, I should say: I go back with these people. The very first business conference I ever attended in my first job out of college was a conference of speechwriters. I was assigned to work in the cloakroom.

So now, as the founder and executive director of the Professional Speechwriters Association, I can reliably interpret the findings of our first membership survey (co-conducted with Gotham Ghostwriters): Although the set and costumes have been rearranged—speechwriters no longer smoke pipes, nor research their speeches by leafing through quotation books, nor wear cloaks—the players remain and the script is unchanged.

See for yourself. According to the PSA survey:

• Speechwriters are older than their colleagues in public relations, more likely to be male, better educated—and better paid. 
The typical speechwriter is a 51-year-old man with a master's degree. More than half of the speechwriters surveyed make more than $100K, with 23 percent pulling in more than $150K (and half of those making over $200K).

• Speechwriters found their way into their work through serendipity.
Some speechwriters claimed a method to their professional madness, with one saying he joined the business "to fuse my love of writing with my love of policy/politics."

In a more typical answer to the question, "Why did you become a speechwriter in the first place?" one PSA member wrote that he "stumbled into the job—CEO needed a speech."

• Speechwriters love their work, and hate their work.
Asked what they like most about speechwriting, speechwriters said, "shaping public debates," "finding and telling stories," "intellectual and creative challenge and reward," "the variety of topics and amazing people that I get to work with," and "the silent hours when I through writing try to understand and share something important."

What do speechwriters like least about the job? Solitude, short deadlines, slow workflow, lawyers, leaders' indifference. Speechwriters resent clients who "don't care about content" and bureaucrats who care too much.

"I have to contend with constant micro-managing by people who see risk lurking in every corner and are afraid of letting the CEO take any kind of position," one speechwriter said. "They also have no feel for what constitutes good writing yet exert a huge influence over the process."

• Speechwriters fear for the future… 
Speechwriters feel threatened by new challenges, such as the increasing use of the Q-and-A format and other informal presentation techniques to replace formal speeches. And they face timeless ones, such as quantifying the strategic value of their work and "the everlasting suspicion of rhetoric."

• …and speechwriters envision a brighter future. 
Now that they're getting organized for the first time in a global association, they have very specific requests of their new Professional Speechwriters Association: They told us they don't want another rigid structure in their lives, nor an elaborate guild or union, but straight-up professional development and an expanded network through online and in-person networking programs.

Speechwriters are a joy and a pleasure to serve, because they're the most erudite, intense, joyful people in the communication profession. They're also the most frustrated. Now that they have a platform to organize, I hope they'll realize their potential as powerful actors in their organizations and in society.

Yes, I go back with these people. Now we'll go forward together.

David Murray is executive director of the Professional Speechwriters Association. He's also editor of Vital Speeches of the Day magazine.

Announcing the first conference just for speechwriters!

We are excited to announce that we're joining with the newly formed Professional Speechwriters Association to sponsor the first dedicated conference for professional speechwriters.

The PSA's inaugural World Conference will be held on May 22–23 in New York and hosted by NYU's School of Continuing and Professional Studies Department of Strategic Communication, Media, and Management.

Working in partnership with our friends at Vital Speeches of the Day, we conceived this gathering to be a barn-raising for a professional home for people who call themselves speechwriters and leadership communicators.

We invite speech pros to learn about the conference and the PSA here: http://vsotd.com/psa-world-conference.

Or, if we had you at hello, you can go directly to the registration page.

We look forward to seeing you in May!