Around the Word

• The Eloquent Woman takes notes on how BP compensation fund master Kenneth Feinberg is handling understandably difficult audiences. From using "I" statements to infusing a little humor, Feinberg makes tough times a little easier

• Literary agent Rachelle Gardner considers the importance of the book cover -- despite her love of e-books, covers lend added context and a subconscious recognition that is worth, well, almost 1000 words

• Nick Morgan explains the importance of speaker introductions. It may seem formal, but an engaged audience needs to know why you, on this subject, and why they should care